NEW PATIENT INFORMATION

Our goal is to provide the best possible medical care for children and adults who suffer from asthma and allergic conditions. This Involves treating each patient as an individual with a unique set of circumstances, and carefully educating the patient and family about the illness and its causes, as well as various diagnostic tests or treatment measures. Open communication and cooperation between patient, family, general physician, our office personnel, and our physicians is essential.

 

*If you are a new patient, please click on the pdf links below to download and print our new patient forms. Please fill them out to the best of your ability, and bring them with you for your appointment.


New Patient Information

New Patient Questionaire

Symptoms Checklist

TELEPHONE CALLS

Please call our office if you have any questions regarding your condition, medications or treatment. Our receptionists will take information regarding the nature of your problem so that a doctor, or occasionally, a medical assistant may return your call as time permits.

Non-emergency calls are generally returned at noon or at the end of office hours (usually between 4:30-5:30 p.m.) or as indicated by their urgency. This policy reduces interruptions during your office visits.

Non-emergency calls made through the exchange may be subject to a $10 fee. An example of a non emergent call is a request for prescription refills on a weekend or evening that could have been made during regular office hours.

EMERGENCY CARE & EXCHANGE

If you have any urgent problem, please call our office for instructions:
OFFICE: (314) 569-1881
AFTER HOURS: (314) 869-7900

The exchange will take your number, locate one of the doctors, and he or she will return your call as soon as possible. In a true emergency, it is better to go to the Emergency Room of the nearest hospital where the physician on duty will begin treatment and call us. At least one of our doctors Is on staff at Mercy Medical Center, Children's Hospital, Barnes-Jewish Hospital, St. Luke's, Missouri Baptist and Cardinal Glennon.

PRESCRIPTION REFILLS

The doctors are happy to refill all prescriptions during your office visit. If you need a refill on your medication before your next appointment, please ask your pharmacy to call or fax us with your request. Please allow five working days for a medication to be refilled. For patients who obtain mail order prescriptions, please direct the pharmacy benefit manager to fax our office.

MEDICAL FORMS

Our doctors are happy to complete any work, school or camp form free of charge when brought to a scheduled appointment. Forms that are mailed or faxed to us to be completed without an appointment will be subject to a $10 fee and have a 5-7 day turn around.

 

Disability/FMLA forms are time consuming to fill out and are not reimbursed by your insurance. A $10 fee may be charged to complete and return these forms and have a 5-7 day turn around.

CANCELLING AN APPOINTMENT

If you are unable to keep your appointment or are going to be late, please call our office as soon as possible. Missed appointments may be subject to a $25 fee that will be collected before you are seen at future visits.

FINANCIAL & INSURANCE POLICY

Our office will routinely submit insurance claims for all insurances, as long as you have provided our office with current, accurate insurance information. You must provide our office with a copy of your insurance card. The fee for an initial evaluation will vary, depending on the complexity of your problem. In an effort to minimize our administrative costs, and therefore our fees, we request that payment for all co-pays be made at the time of your visit. We accept assignment for most major insurance carriers, Medicare, Tricare and Anthem Marketplace plans.

 

When your insurance company sends payment to us, we ask that you promptly pay any balance due. You, and not your insurance company, are responsible for prompt payment of all charges. We are happy to accept your personal check, MasterCard, Visa and Discover.

 

Our office provides quality medical care; we are not a lending institution and cannot provide long term credit. Therefore, any account ninety (90) days past due will be sent to a collection agency if you have shown no cooperation in fulfilling your responsibility and obligation.

 

If you feel there is an error on your account or you have a problem making your payment, please contact the Business Office by telephone or letter to prevent misunderstandings regarding your account and your credit. We are willing to work with you in times of financial difficulty as long as you notify us of the problem.

CONFIDENTIALITY / HIPAA

Your medical record is strictly private. We will not give out information regarding your condition to your employer, friends or relatives without your permission. The only exception to this is when required by law. The regulation allows doctors to disclose individually identifiable information without obtaining prior patient consent for three purposes: treatment, payment and health care operations. You will receive a copy of our Notice of Privacy Practices at your initial office visit.

HIPAA Policy

DOCTOR-PATIENT RELATIONS

The doctor-patient relationship functions best when based on mutual understanding. We make a special effort to explain everything to you regarding your condition, medicines, treatment, etc. If you ever have questions, or if something is not clear to you, please do not hesitate to ask.

 

We have chosen our personnel, office procedures, and medical equipment with much thought and care to provide quality medical services In a pleasant, efficient, and friendly atmosphere. If you have any suggestions or complaints regarding our services, fees, practices, or personnel, please inform us so that we may better serve you.